FAQs

Common Questions Asked

Q: I am a Cook County Sheriff, am I eligible for membership?

A: Yes, the Cook County Sheriff’s Department is now a select employee group, eligible for membership. Get more information on our Membership page.

Q: Does the credit union have an app?

A: CPFCU has a Mobile App that you can access using any mobile device! You can learn more by visiting the Mobile App page.

Q: What family members are eligible to join the Credit Union?

A: Please view our Family Eligibility information to learn who is eligible to join the Credit Union

Q: When I try to log-in to my Home Banking account it sends me directly to the loan application page?

A: If you do not access your Home Banking account at least once every 60 days, for security reasons we remove the license to view your accounts online. To regain access to your account please contact us at (800) 326-8814 option 1.

Q: Can I change my address on the website?

A: As an added security measure we do signature verification on all change of address requests. Therefore, you will need to to be logged in to Online Banking to make this change online. View instructions for first-time Online Banking users.

Q: Can I switch over to E-Statements?

A: Yes! Simply log in to your account to sign up for our easy, and eco-friendly e-statements.

Q: Do you carry or sell US savings bonds?

A: No, savings bonds must be purchased through the Treasury Direct website.

Q: I recently applied for a loan online and I went back on the computer to check the status of the loan, but it is telling me that I do not have any loan applications on file?

A: To check the status of your loan application, please contact us at 312-726-8814 option 1.

Q: After I log in my password was not accepted and now the account is locked?

A: For security reasons, please contact us at 312-726-8814 option 1 to have your password reset.

Q: What does Chicago Patrolmen's Federal Credit Union do with my personal information?

A: See our full fact-sheet.

Q: How does my VISA Debit card work?

A: Full list of commonly asked quested about the VISA debit cards.

Q: What to do if a member dies?

A: A spouse, joint owner, beneficiary and/or any other individual must notify the credit union by visiting any one of our branch offices or contacting our Call Center at 312-726-8814. An original death certificate, full trust agreement (if account is in trust) and/or small estate affidavit (if applicable) is required.

Q: What if a member is called to Active Duty?

A: The member automatically qualifies for a reduction in their loan and/or credit card interest rate and deferment of monthly payment (if applicable).

Q: What happens when a member returns from Active Duty?

A:The member’s reduction in their loan and/or credit card interest rate and deferment of monthly payment (if applicable) is reinstated to its original terms and conditions. The member must notify the credit union by visiting any one of our branch offices or contacting our Call Center at 312-726-8814.The member and/or Power of Attorney (proper documentation required) must provide the member’s military orders for each year and each successive year to follow (if applicable).

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