Chicago Patrolmen’s Federal Credit Union has over 80 years of experience serving the financial needs of Police Officers and their family members. We are a thriving, high-performance Credit Union who seek talented individuals to join our team.
Chicago Patrolmen’s may not have the exact opportunity you’re looking for at this moment, but we are always interested in exploring and having great candidates available when positions become available. We strive to create a culture of learning, so employees are equipped and open to adapt and move with the company.
Responsibilities Include:
Provide main help desk support, troubleshooting, and off-hours service requests as needed to support and service desktop systems, Citrix terminals, and general application support, act as an escalation point for resolving internal organizational and member transactional issues including, but not limited to, Windows network user maintenance and other reported problems. Perform issue research, troubleshooting and resolution coordination and communication to other departments and/or members, create, develop, and continuously refine an organizational knowledge base related to front and back-office operations and Support daily IT functions and other duties as assigned.
Knowledge and Skills:
Provide support for both desktop and Citrix users operating in a Windows 365 environment including coordinating and routing support ticket requests and ensuring that open issues are resolved as quickly as possible. Troubleshoot hardware, software, printer, scanner, peripheral devices, and phone system issues as needed.
Provide basic technical support for the credit union’s network systems as required by assisting in the needed maintenance of the credit union’s network hardware and software. Identifying, monitoring and minimizing all areas of potential exposure and risk as they relate to the internal and external network connections.
Assure all the production data and archival data storage is safeguarded through regular and redundant backups, and coordinate on-site, off-site, and hot-site data storage.
Coordinate the resolution of various IT systems-related issues on an organizational-wide level and work with vendors to resolve. Inventory and maintain records of IT equipment and perform special administrative tasks as assigned. Communicate and coordinate IT related matters with other departments using sound management and quality decision making principles.
Requirements:
1-3 years’ experience preferred.
Equivalent to a two-year college degree or completion of a specialized course of study at a business or trade school.
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