Careers
The Right Place to Start and the Best Place to Stay
Chicago Patrolmen’s Federal Credit Union has over 80 years of experience serving the financial needs of Police Officers and their family members. We are a thriving, high-performance Credit Union who seek talented individuals to join our team.
Chicago Patrolmen’s may not have the exact opportunity you’re looking for at this moment, but we are always interested in exploring and having great candidates available when positions become available. We strive to create a culture of learning, so employees are equipped and open to adapt and move with the company.
Current Positions:
BRANCH REPRESENTATIVE (PART-TIME)
Chicago Patrolmen’s Federal Credit Union is looking to add to their branch representative teams. If you enjoy being successful, working as a team player, and want an opportunity with a growing and well performing credit union, this could be the position for you.
In this role, the main responsibility of a branch representative will be to assist members and potential members in a branch environment with all their financial needs.
Responsibilities include:
- Welcome members and provide routine information concerning our products and services in a professional manner. Receive and process member requests and/or transactions.
- Balance a cash drawer, vault, traveler’s checks, and related instruments as necessary.
- Input approved loans within the system and disburse funds under the terms of loans.
- Be well versed in discussing financial decisions to determine how to meet the needs of the member within appropriate guidelines.
- Balance the ATM daily. Process member credit and debit card applications and all deposits made via the ATM.
- Keep abreast of new and existing credit union products, services, processes, and procedures.
- Assure that policies and procedures are followed, required reports are prepared and appropriate records are maintained and routed properly.
Requirements:
The ideal candidate will have an outgoing personality along with strong communication skills. Possess the ability to multi-task and handle day-to-day responsibilities and interaction with members and other departments with diplomacy and tact. This position presents excellent opportunities to cross-sell our products.
Contact: Email only. Send Resume to [email protected]
CALL CENTER REPRESENTATIVE
Chicago Patrolmen’s Federal Credit Union is looking to add to their call center representative team. If you enjoy being successful, working as a team player, and want an opportunity with a growing and well performing credit union, this could be the position for you.
In this role, the main responsibility of a call center representative will be to handle incoming calls from members and prospective members concerning all aspects of the credit union’s products and services.
Responsibilities include:
- Handling loan inquiries, performing account maintenance and answering questions concerning other product offerings, such as VISA and Debit cards and home banking.
- Researching and resolving a member’s question or concern in a timely manner or within 24 hours.
- Determining the appropriate area to refer issues to for handling with the goal of resolution during the call or within 24 hours.
- Focus, accuracy, attention to detail and follow through with every member’s call are essential functions of the position.
Requirements:
The ideal candidate will always display a positive attitude and possess the ability to think critically, multi-task and handle numerous incoming calls with tact and with a friendly and professional demeanor. Also have the ability to interact with other departments with diplomacy to resolve all internal/external issues within the specified timeframe. This position presents excellent opportunities to cross-sell our products.
Contact: Email only. Send Resume to [email protected]
BRANCH SUPPORT REPRESENTATIVE
Chicago Patrolmen’s Federal Credit Union is looking to add to their branch support team. If you enjoy being successful, working as a team player, and want an opportunity with a growing and well performing credit union, this could be the position for you.
In this role, the main responsibility of a branch support representative will be to greet members, the general public, and vendors entering the credit union headquarters office.
Responsibilities include:
- Open and close the credit union lobby as well as handling incoming packages.
- Process all the returned and bad address mail according to policy.
- Organize, date stamp, and distribute the external and internal mail to the appropriate departments daily.
- Assist with the centralized branch supply ordering and oversee the kitchen and storage room inventory.
- Review any incoming info emails and either respond to them or forward to the correct department/person.
- Monitor and respond to any incoming webchats.
- Process insurance claims and post the EFT payments according to policy.
Requirements:
The ideal candidate will have a friendly and professional demeanor, ability to multi-task and always display a positive attitude. Also have the ability to interact with other departments to assist with inquiries members may have when visiting the credit union.
Contact: Email only. Send Resume to [email protected]
GREAT OFFERS FROM THE CREDIT UNION
