Commonly Asked Questions
A: Yes, the Cook County Sheriff’s Department is now a select employee group, eligible for membership. Get more information on our Membership page.
A: Chicago Patrolmen’s Federal Credit Union has a Mobile App that you can access using any mobile device! You can learn more by visiting the Mobile App page.
A: Please view our Family Eligibility information to learn who is eligible to join the Credit Union
A: If you do not access your Home Banking account at least once every 60 days, for security reasons we remove the license to view your accounts online. To regain access to your account please contact us at (800) 326-8814 option 1.
A: As an added security measure we do signature verification on all change of address requests. Therefore, you will need to to be logged in to Online Banking to make this change online. View instructions for first-time Online Banking users.
A: Yes! Simply log in to your account to sign up for our easy, and eco-friendly e-statements.
A: No, savings bonds must be purchased through the Treasury Direct website. However, we do cash savings bonds at any of our four branch locations.
A: To check the status of your loan application, please contact us at 312-726-8814 option 1.
A: For security reasons, please contact us at 312-726-8814 option 1 to have your password reset.
A: A spouse, joint owner, beneficiary and/or any other individual must notify the credit union by visiting any one of our branch offices or contacting our Call Center at 312-726-8814. An original death certificate, full trust agreement (if account is in trust) and/or small estate affidavit (if applicable) is required.
A: The member automatically qualifies for a reduction in their loan and/or credit card interest rate and deferment of monthly payment (if applicable).
A:The member’s reduction in their loan and/or credit card interest rate and deferment of monthly payment (if applicable) is reinstated to its original terms and conditions. The member must notify the credit union by visiting any one of our branch offices or contacting our Call Center at 312-726-8814.The member and/or Power of Attorney (proper documentation required) must provide the member’s military orders for each year and each successive year to follow (if applicable).
A:Your money is insured up to the exact same levels whether it is deposited at a bank or a credit union. In fact, banks and credit unions are regulated in almost exactly the same way, but by two separate entities.
Banks are insured and regulated by the Federal Deposit Insurance Corporation (FDIC) and credit unions are insured and regulated by the National Credit Union Administration (NCUA). Both insurers provide the same amount of insurance to depositors, typically $250,000 for core deposits (savings accounts, checking accounts, money market accounts, and certificates of deposit).
While these numbers are the most widely known, there are many ways to obtain additional levels of federal insurance through your financial institution. Both websites, FDIC.gov and NCUA.gov, have sections devoted to better understanding and calculating the levels of insurance available to you and your family.
High Caliber Program FAQs
Yes, but you must also maintain one of the requirements in this category to fulfill the High Caliber Program status.
You must have a current policy.
Representative assists member with all credit union transactions.
New/used auto loans, motorcycle, share secured, and signature loans.
Visa® Debit Card FAQs
Yes. Since the money for your purchases comes directly from your checking account, there are no interest charges.
Your debit card can get you out of checkout lines fast because you won’t have to wait for check approvals. And every purchase will be listed on your monthly checking account statement, which can simplify your record keeping.
Your debit card can be used to make purchases at more than 25 million places that accept Visa
– including restaurants, department stores, doctors’ offices, airlines and hotels, grocery stores, gas stations, and more.
Tell the merchant you want to make a credit purchase and sign the receipt.
No. You may need to present identification to the merchant, however, no other personal banking information, such as your PIN or account balance, can be accessed by merchants.
Yes, this is a convenient way to withdraw cash from your checking account when shopping, with no need to make a special trip to the ATM. Simply inquire if you can get cash back before the cashier calculates your purchase total. Many merchants will be happy to honor your request where the service is available.
A PIN is the numeric code you enter to enable a transaction at an ATM or point-of-sale terminal. Safeguard your PIN by memorizing it and not disclosing it to anyone. Do not write your PIN number on a piece of paper in your wallet where you carry your debit card
You may pay your bills using your debit card at the biller’s website. Just log onto a biller’s website, enter your debit card number, enter the amount of the bill and that’s it! You do not enter your PIN. This is referred to as a PINless payment. Utility, cable, and insurance payments are a few examples of how Pinless payments help you manage your finances the quick and easy way.