Credit Counseling

Gwen’s Helping Hands, LLC provides complimentary, confidential Credit Counseling to members of the credit union. This service is designed to help you understand your credit so you can gain or maintain control of your finances to plan for a better financial future.

A trusted business partner of the credit union, Gwen’s Helping Hands is run by Gwen Hawkins, who is a Certified Credit Union Financial Counselor. Gwen has worked with the credit union for over 25 years, and she specializes in working with individuals in law enforcement.


Gwen’s Helping Hands, LLC, is partnered with Chicago Patrolmen's Federal Credit Union to provide:


Been denied credit or want to work on improving your credit score?  Discover what your credit report says and what your score means. Make an appointment to obtain and review your credit report. 


Looking for stronger ways to protect your credit?  Thanks to a new federal law, now you can place a free credit freeze on your credit report for yourself and children under 16.

What is it? A credit freeze restricts access to your credit file, making it harder for identity thieves to open new accounts in your name. Usually, you get a PIN to use each time you want to freeze and unfreeze your account to apply for new credit.

You will need to go to each credit reporting agency’s website to place the freeze:

2020 Credit Enrichment Series: Credit for All Ages!



Building a Better Credit Report

Young Adult Money Series: Let's Talk About Money and Credit!

Off to College Financial Basics: If You are a Student Off to College, This is for You!

All Educational Programming is offered free of charge. Guests are welcome and refreshments are served.

To RSVP to any of the Seminars, please contact Gwen by email or by calling 312-499-8813.


Advance Appointments

Gwen is available to meet by advance appointment at any of the four Branch locations.

To schedule an appointment, please contact Gwen by email or by calling 312-499-8813.

Special Walk-In Hours to Review Credit Reports

​Throughout the months of February and March only, Gwen will host Special Walk-In Hours to Review Credit Reports, which will be held each Wednesday at the Central Branch from 9 a.m. to 4 p.m. If you have a copy of your Credit Report, please bring it with you when you meet with Gwen. 

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Contact Us.
  • Chicago Patrolmen's Federal Credit Union Headquarters
  • 1407 W. Washington Blvd.
  • Chicago, IL 60607
  • 312-726-8814